Customer Help Center
  1. Customer Help Center
  2. École de vélo

École de vélo

Welcome! You can raise a request for École de vélo using the options provided.

  • Reservation request - Learn-to-ski package, private lesson and package

    You wish to make a reservation request for a private lesson, an ini, a défi or a package? Please fill out the following form. The bike school staff will contact you to complete the reservation.

  • Lesson rescheduling request - Learn-to-ski package, private lesson and package

    You have already made a reservation and unfortunately you can't make it? Good news, you have until 24 hours before the lesson to request a reschedule. Please fill out the following form and the bike school staff will process your request as soon as possible.

  • Requesting a refund for a group lesson

    Have you registered for a group lesson and changed your mind? No problem, you have until December 5, 2022 to request a refund. Please fill out the following form and the bike school staff will process your request as soon as possible.

  • Technical Support

    Having trouble registering for a lesson? Can't add someone to your profile? Having a problem making a payment? For any difficulties encountered during an online transaction, please fill out the following form and the bike school staff will contact you for assistance.

  • Comments and suggestions

    Our mission: To provide a great experience for ski and outdoor enthusiasts. In order to help us improve your bike school experience, we welcome your comments and suggestions. Please fill out the following form:

  • Information request

    For all other questions or requests for information, please fill out the following form. The bike school team will be happy to contact you to answer your questions.

Powered by Jira Service Management
{"xsrfToken":"c54cbca0da644a99899906cbb176848956af0f14_lout","branding":{"id":"4","key":"ecolev","name":"École de vélo","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9194b60f-3861-41cf-b463-71d3da904b17/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YzAwNGM5My04ZThhLTRjYjgtOTEyYy1mZDk5ZWQzZGQ4NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkxOTRiNjBmLTM4NjEtNDFjZi1iNDYzLTcxZDNkYTkwNGIxNyI6WyJyZWFkIl19LCJleHAiOjE3NDc1NzI3MzIsIm5iZiI6MTc0NzU3MjEzMn0.fdKeRuTy33MTWUBfk_31F9KCdI077iMiNDA7mQJfehI&client=9c004c93-8e8a-4cb8-912c-fd99ed3dd854&mode=fit","logoId":"9194b60f-3861-41cf-b463-71d3da904b17","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Customer Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Customer Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans le centre d'aide à la clientèle","sharedPortalName":"Centre d'aide à la clientèle","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"en-US","portalThemeColor":"#0c2340","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9888d237-1a30-4824-b581-7d4f7d10d231/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YzAwNGM5My04ZThhLTRjYjgtOTEyYy1mZDk5ZWQzZGQ4NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk4ODhkMjM3LTFhMzAtNDgyNC1iNTgxLTdkNGY3ZDEwZDIzMSI6WyJyZWFkIl19LCJleHAiOjE3NDc1NzI3MzIsIm5iZiI6MTc0NzU3MjEzMn0.-08o6QPq2kiv0qI6GcWidxTA4y9Ix9SlYG-aniRxLRI&client=9c004c93-8e8a-4cb8-912c-fd99ed3dd854&height=300&mode=fit","bannerMediaApiFileId":"9888d237-1a30-4824-b581-7d4f7d10d231","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"ecolev","projectId":10004,"serviceDeskId":4,"name":"École de vélo","description":"<p>Welcome! You can raise a request for École de vélo using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"48","name":"Comments and suggestions\t\t\t\t\t\t\t","descriptionHtml":"","callToAction":"Comments and suggestions\t\t\t\t\t\t\t","introHtml":"<p>Our mission: To provide a great experience for ski and outdoor enthusiasts. In order to help us improve your bike school experience, we welcome your comments and suggestions. Please fill out the following form:</p>","icon":10535,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[7],"key":""},{"id":"49","name":"Information request\t\t\t\t\t\t\t","descriptionHtml":"","callToAction":"Information request\t\t\t\t\t\t\t","introHtml":"<p>For all other questions or requests for information, please fill out the following form. The bike school team will be happy to contact you to answer your questions.</p>","icon":10549,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[7],"key":""},{"id":"50","name":"Requesting a refund for a group lesson","descriptionHtml":"","callToAction":"Requesting a refund for a group lesson","introHtml":"<p>Have you registered for a group lesson and changed your mind? No problem, you have until December 5, 2022 to request a refund. Please fill out the following form and the bike school staff will process your request as soon as possible.</p>","icon":10536,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[7],"key":""},{"id":"51","name":"Lesson rescheduling request - Learn-to-ski package, private lesson and package","descriptionHtml":"","callToAction":"Lesson rescheduling request - Learn-to-ski package, private lesson and package","introHtml":"<p>You have already made a reservation and unfortunately you can't make it? Good news, you have until 24 hours before the lesson to request a reschedule. Please fill out the following form and the bike school staff will process your request as soon as possible.</p>","icon":10546,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[7],"key":""},{"id":"52","name":"Reservation request - Learn-to-ski package, private lesson and package","descriptionHtml":"","callToAction":"Reservation request - Learn-to-ski package, private lesson and package","introHtml":"<p>You wish to make a reservation request for a private lesson, an ini, a défi or a package? Please fill out the following form. The bike school staff will contact you to complete the reservation.</p>","icon":10550,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[7],"key":""},{"id":"53","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Having trouble registering for a lesson? Can't add someone to your profile? Having a problem making a payment? For any difficulties encountered during an online transaction, please fill out the following form and the bike school staff will contact you for assistance.</p>","icon":10541,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[7],"key":""},{"id":"47","name":"Absence from a lesson","descriptionHtml":"","callToAction":"Absence from a lesson","introHtml":"<p>You are registered for a group class and you are unable to attend? Please fill out the form to notify us of your absence.</p>","icon":10518,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"54","name":"How to find the right level?","descriptionHtml":"","callToAction":"How to find the right level?","introHtml":"<p>Wanting to find in which level to enroll? Fill this form to find out.</p>","icon":10550,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"55","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"56","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""},{"id":"57","name":"Waiting list","descriptionHtml":"","callToAction":"Waiting list","introHtml":"<p>The lesson you want to register for is full? Fill out this questionnaire to be put on a waiting list.</p>","icon":10523,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"58","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Bike school"}],"orderMapping":{"7":[52,51,50,53,48,49]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ECOLEV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YzAwNGM5My04ZThhLTRjYjgtOTEyYy1mZDk5ZWQzZGQ4NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc1NzMzMzIsIm5iZiI6MTc0NzU3MjEzMn0.olEsQaK7L8l5ohIY3B7mq04YE9m3yVJw3UP1M6BeRF4","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"9c004c93-8e8a-4cb8-912c-fd99ed3dd854","tokenDurationInMins":20}},"sharedPortal":{"name":"Customer Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=bromontmontagne","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c54cbca0da644a99899906cbb176848956af0f14_lout","baseUrl":"https://bromontmontagne.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://bromontmontagne.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9c004c93-8e8a-4cb8-912c-fd99ed3dd854","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e5a43f0948a64cff929c82e13baa1bad","siteDefaultLanguageTag":"fr-FR","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}