Jira Service Management

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You can raise a request for École de vélo using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"48","name":"Comments and suggestions\t\t\t\t\t\t\t","descriptionHtml":"","callToAction":"Comments and suggestions\t\t\t\t\t\t\t","introHtml":"Our mission: To provide a great experience for ski and outdoor enthusiasts. In order to help us improve your bike school experience, we welcome your comments and suggestions. Please fill out the following form:","icon":10535,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[7],"key":""},{"id":"49","name":"Information request\t\t\t\t\t\t\t","descriptionHtml":"","callToAction":"Information request\t\t\t\t\t\t\t","introHtml":"For all other questions or requests for information, please fill out the following form. The bike school team will be happy to contact you to answer your questions.","icon":10549,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[7],"key":""},{"id":"51","name":"Lesson rescheduling request - Learn-to-ski package, private lesson and package","descriptionHtml":"","callToAction":"Lesson rescheduling request - Learn-to-ski package, private lesson and package","introHtml":"You have already made a reservation and unfortunately you can't make it? Good news, you have until 24 hours before the lesson to request a reschedule. Please fill out the following form and the bike school staff will process your request as soon as possible.","icon":10546,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[7],"key":""},{"id":"52","name":"Reservation request - Learn-to-ski package, private lesson and package","descriptionHtml":"","callToAction":"Reservation request - Learn-to-ski package, private lesson and package","introHtml":"You wish to make a reservation request for a private lesson, an ini, a défi or a package? Please fill out the following form. The bike school staff will contact you to complete the reservation.","icon":10550,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[7],"key":""},{"id":"53","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"Having trouble registering for a lesson? Can't add someone to your profile? Having a problem making a payment? For any difficulties encountered during an online transaction, please fill out the following form and the bike school staff will contact you for assistance.","icon":10541,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[7],"key":""},{"id":"47","name":"Absence from a lesson","descriptionHtml":"","callToAction":"Absence from a lesson","introHtml":"You are registered for a group class and you are unable to attend? Please fill out the form to notify us of your absence.","icon":10518,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"54","name":"How to find the right level?","descriptionHtml":"","callToAction":"How to find the right level?","introHtml":"Wanting to find in which level to enroll? Fill this form to find out.","icon":10550,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"50","name":"Requesting a refund for a group lesson","descriptionHtml":"","callToAction":"Requesting a refund for a group lesson","introHtml":"Have you registered for a group lesson and changed your mind? No problem, you have until December 5, 2022 to request a refund. Please fill out the following form and the bike school staff will process your request as soon as possible.","icon":10536,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"55","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"56","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"Submit a request or report a problem.","icon":10540,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""},{"id":"57","name":"Waiting list","descriptionHtml":"","callToAction":"Waiting list","introHtml":"The lesson you want to register for is full? Fill out this questionnaire to be put on a waiting list.","icon":10523,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"58","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"Have a question? 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