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Customer Help Center
  1. Customer Help Center
  2. Ski School

Ski School

Welcome! You can submit a request to the Bromont, montagne d'expériences team using the options provided. What can we do for you?

Lesson rescheduling request - Learn-to-ski package, private lesson and package

You have already made a reservation and unfortunately you can't make it? Good news, you have until 24 hours before the lesson to request a reschedule. Please fill out the following form and the ski school staff will process your request as soon as possible.

Required fields are marked with an asterisk*
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Un préposé communiquera avec vous afin de fixer une autre date.","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"Information de l'élève ","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"ab5d8c8b-c8d0-4837-8c5d-9de519997791"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"656d0623-ad33-415e-8475-c71719c6c213"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"831809d6-8aea-4c6f-8fb3-25dcb7480d4e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"e0f2c23a-762e-44e1-99c1-576cd798eb9d"}},{"type":"paragraph","attrs":{"localId":"19933de3-8d86-449a-86a0-0fa25f4f7c26"},"content":[{"type":"text","text":"Informations sur la leçon à reporter","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"60e1aaa3-f970-41f8-b738-ad74877a4da6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"3a2ee7d1-2595-4602-9d97-1d56a4151ce5"}},{"type":"paragraph","attrs":{"localId":"f0f6eb04-292a-41bc-8ead-3209bb4361ec"},"content":[{"type":"text","text":"*Nous ne pouvons pas garantir que ce moment sera disponible. Si les changements peuvent être apportés, vous receverez un courriel de confirmation avec la nouvelle plage horaire. Dans le cas contraire, le personnel de l'école de ski communiquera avec vous.","marks":[{"type":"em"},{"type":"textColor","attrs":{"color":"#ff5630"}}]}]},{"type":"paragraph","content":[]},{"type":"paragraph","attrs":{"localId":"eb4540bb-4c04-4029-bb0e-e2e0351d627d"},"content":[{"type":"text","text":"Politiques","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"5b1ce228-9929-47c3-9e96-cfbff0cbe7e8"},"content":[{"type":"text","text":"En cas d’absence, vous êtes responsables de reporter votre leçon en remplissant une demande de report en ligne un minimum de 24 heures avant la leçon. À moins de 24h d’avis, la leçon sera non remboursable. Les heures de cours sont non transférables, non remboursables et ne peuvent être reportées à la saison. "}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"6f1a5b11-c059-4802-bda8-28e57225e255"},"content":[{"type":"text","text":"You have already made a reservation and unfortunately you can't make it? Good news, you have until 24 hours before the lesson to request a reschedule. Please fill out the following form and the ski school staff will process your request as soon as possible.* "},{"type":"hardBreak"},{"type":"text","text":"*Note that this is an online request and not a confirmation of a date change. 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