{"xsrfToken":"12e1f9ac-875b-4a42-a9ae-d5159c5a87f9_7b7076ac7c6c3ceec8f50a94c8adbc317c8ae9f1_lout","branding":{"id":"1","key":"scbme","name":"Customer service Bromont, Montagne d'expériences","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#020c17","headerLinkHoverBGColor":"#020c17","headerBadgeColor":"#020c17"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9194b60f-3861-41cf-b463-71d3da904b17/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YzAwNGM5My04ZThhLTRjYjgtOTEyYy1mZDk5ZWQzZGQ4NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkxOTRiNjBmLTM4NjEtNDFjZi1iNDYzLTcxZDNkYTkwNGIxNyI6WyJyZWFkIl19LCJleHAiOjE2NTYxNTMyNzEsIm5iZiI6MTY1NjE1MjY3MX0.F4vMlHAQY4NQ6FDVNSIIsq_zZ47uZ705ogS98rcq1a8&client=9c004c93-8e8a-4cb8-912c-fd99ed3dd854&mode=fit","logoId":"9194b60f-3861-41cf-b463-71d3da904b17","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Customer Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Customer Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans le centre d'aide à la clientèle","sharedPortalName":"Centre d'aide à la clientèle","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"en-US","portalThemeColor":"#0c2340","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9888d237-1a30-4824-b581-7d4f7d10d231/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YzAwNGM5My04ZThhLTRjYjgtOTEyYy1mZDk5ZWQzZGQ4NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk4ODhkMjM3LTFhMzAtNDgyNC1iNTgxLTdkNGY3ZDEwZDIzMSI6WyJyZWFkIl19LCJleHAiOjE2NTYxNTMyNzEsIm5iZiI6MTY1NjE1MjY3MX0.-nKxsvBmNx5wSnfHUwgHQgyUhgA4W5zuuIVAXnsEJUI&client=9c004c93-8e8a-4cb8-912c-fd99ed3dd854&height=300&mode=fit","bannerMediaApiFileId":"9888d237-1a30-4824-b581-7d4f7d10d231","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"scbme","projectId":10000,"serviceDeskId":1,"name":"Customer service Bromont, Montagne d'expériences","description":"<p>Welcome! You can raise a request for Service à la clientèle Bromont, Montagne using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"21","name":"From email","descriptionHtml":"","callToAction":"From email","introHtml":"","icon":10527,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"18","name":"Questions, Comments and Suggestions","descriptionHtml":"","callToAction":"Questions, Comments and Suggestions","introHtml":"<p>You have flowers to throw to us? or the pot? You've come to the right place. BME's mission is to make ski and outdoor enthusiasts live happy moments. It is therefore important for us to receive your constructive comments in order to be able to always improve.</p>","icon":10466,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"26","name":"Ski Member 2022-2023 - added option for summer 2022","descriptionHtml":"","callToAction":"Ski Member 2022-2023 - added option for summer 2022","introHtml":"<p>Plan your summer. There's still time to take advantage of the exclusive sale offered to 2022-23 ski pass holders. Add more options for even more fun!</p>","icon":10540,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""},{"id":"17","name":"Credit request","descriptionHtml":"<p><a href=\"https://www.bromontmontagne.com/en/policies-and-terms/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.bromontmontagne.com/en/policies-and-terms/</a></p>","callToAction":"Credit request","introHtml":"<p>You can use this form to request a credit for a subscription product for the following reasons: Medical reasons, moving outside Quebec, death, other. Before making your request, make sure you have read the conditions of this program. You can consult them by clicking on the following link: <br> <a href=\"https://www.bromontmontagne.com/en/policies-and-terms/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.bromontmontagne.com/en/policies-and-terms/</a></p>","icon":10536,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"22","name":"L'EST GO","descriptionHtml":"<p><a href=\"https://www.easterntownships.org/lestgo?_ga=2.5058995.1038778313.1635533170-986853946.1633453170\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.easterntownships.org/lestgo?_ga=2.5058995.1038778313.1635533170-986853946.1633453170</a></p>","callToAction":"L'EST GO","introHtml":"<p>Need more information about how your EAST GO card works? Want to know how many visits are left on your card from last year? Didn't receive your purchase confirmation email? You are in the right place!</p>","icon":10483,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"25","name":"Guaranteed Season Program Form: Water Park 2022","descriptionHtml":"","callToAction":"Guaranteed Season Program Form: Water Park 2022","introHtml":"<p>In response to the COVID-19 situation, Bromont, montagne d’expériences has introduced a program to reassure customers wishing to take advantage of the best rates for the 2022 Water Park season.</p> \n<p>The Guaranteed Season program offers all eligible season pass holders who for whatever reason, choose not to use their 2022 Water Park pass to request a full refund of their pass.</p>","icon":10567,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[],"key":""},{"id":"24","name":"Guaranteed Season Form: Mountain Biking - Summer 2022","descriptionHtml":"","callToAction":"Guaranteed Season Form: Mountain Biking - Summer 2022","introHtml":"<p>In response to the COVID-19, Bromont, montagne d'expériences has set up a program to reassure its clientele for the 2022 mountain biking season. The Guaranteed Season program offers all eligible holders who, for whatever reason, choose not to use their 2022 bike pass before the opening of the season, the opportunity to request a full refund of their pass.</p>","icon":10566,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[],"key":""},{"id":"19","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Having a problem with your purchase? Having trouble reloading your card? If you have a problem with a transaction, please fill out the following form:</p>","icon":10470,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"27","name":"Daily Ticket - Report or refund ","descriptionHtml":"","callToAction":"Daily Ticket - Report or refund ","introHtml":"<p>If you are unable to visit BME on your selected date, you may request a rescheduling or refund of your day ticket by completing the following form by 2:00 PM the day before your visit. A customer service representative will then contact you.</p>","icon":10488,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"4":[24],"1":[18,19,27,17]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SCBME","userLanguageHeader":"THE MOUNTAINS ARE RECRUITING!","userLanguageMessageWiki":"<p>Find the perfect job for you: seasonal or permanent, full-time or part-time, indoor or outdoor.</p> \n<p>See available positions: <a href=\"https://www.bromontmontagne.com/en/jobs/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.bromontmontagne.com/en/jobs/</a></p>","defaultLanguageHeader":"LA MONTAGNE RECRUTE!","defaultLanguageMessage":"Trouvez l'emploi idéal pour vous : saisonnier ou permanent, temps plein ou temps partiel, à l'intérieur ou à l'extérieur.\n\nVoir les postes disponibles : https://www.bromontmontagne.com/emplois/","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":27,"projectId":10000,"form":{"name":"Daily Ticket - Report or refund ","descriptionHtml":"","callToAction":"Daily Ticket - Report or refund ","intro":"<p>If you are unable to visit BME on your selected date, you may request a rescheduling or refund of your day ticket by completing the following form by 2:00 PM the day before your visit. A customer service representative will then contact you.</p>","instructions":"","icon":10488,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10037","fieldConfigId":"10137","label":"Your first name:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Résumé","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Demande de report billet"]},{"fieldType":"text","fieldId":"customfield_10038","fieldConfigId":"10138","label":"Your last name:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10046","fieldConfigId":"10146","label":"Your day of birth in DD/MM/YYYY format:","description":"Ex: 23/06/1999","descriptionHtml":"<p>Ex: 23/06/1999</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10040","fieldConfigId":"10140","label":"Phone number to reach you :","description":"Ex : 514-555-5555 x 1234 or cell: 450-123-4444","descriptionHtml":"<p>Ex : 514-555-5555 x 1234 or cell: 450-123-4444</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","fieldId":"customfield_10066","fieldConfigId":"10167","label":"The type of your daily ticket","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10072","label":"Vélo de montagne / Mountain Biking","selected":false,"children":[]},{"value":"10073","label":"Parc aquatique / Water park","selected":false,"children":[]},{"value":"10088","label":"Cabanas- Abris Soleil / Sun shelters","selected":false,"children":[]}]},{"fieldType":"checkbox","fieldId":"customfield_10067","fieldConfigId":"10168","label":"You're asking for:","description":"You can send us your request until 2 PM the day before your visit.","descriptionHtml":"<p>You can send us your request until 2 PM the day before your visit.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10075","label":"Choisir une autre date / Choose a new date","selected":false,"children":[]},{"value":"10074","label":"Obtenir un remboursement / Refund","selected":false,"children":[]}]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Please explain the reason for your request in a few words","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/27","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/27","calendarParams":{"firstDay":0,"date":"2022-06-25T06:24:31-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YzAwNGM5My04ZThhLTRjYjgtOTEyYy1mZDk5ZWQzZGQ4NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2NTYxNTM4NzEsIm5iZiI6MTY1NjE1MjY3MX0.q1TqCn_ByHwtOsWD8l0hwKXNI1MYoC7Z0l-CWYVxAno","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"9c004c93-8e8a-4cb8-912c-fd99ed3dd854","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=bromontmontagne","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"12e1f9ac-875b-4a42-a9ae-d5159c5a87f9_7b7076ac7c6c3ceec8f50a94c8adbc317c8ae9f1_lout","baseUrl":"https://bromontmontagne.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9c004c93-8e8a-4cb8-912c-fd99ed3dd854","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}