Jira Service Management

{"xsrfToken":"2a38b2343d277e5a499b6d0f88b554f3685f6f98_lout","branding":{"id":"3","key":"ecole","name":"École de ski","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00080f","headerLinkHoverBGColor":"#00080f","headerBadgeColor":"#00080f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9194b60f-3861-41cf-b463-71d3da904b17/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YzAwNGM5My04ZThhLTRjYjgtOTEyYy1mZDk5ZWQzZGQ4NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkxOTRiNjBmLTM4NjEtNDFjZi1iNDYzLTcxZDNkYTkwNGIxNyI6WyJyZWFkIl19LCJleHAiOjE3Mzg3MzE5MjMsIm5iZiI6MTczODczMTMyM30.5HFql2qTyHeFWHC1mepUH9Et4Pst0GP2gVTngJizJBk&client=9c004c93-8e8a-4cb8-912c-fd99ed3dd854&mode=fit","logoId":"9194b60f-3861-41cf-b463-71d3da904b17","isLogoAvailable":true,"helpCenterTitle":"Bienvenue dans le centre d'aide à la clientèle","sharedPortalName":"Centre d'aide à la clientèle","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Customer Help Center","localeDisplayName":"anglais (États-Unis)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans le centre d'aide à la clientèle","sharedPortalName":"Centre d'aide à la clientèle","localeDisplayName":"français (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#0c2340","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9888d237-1a30-4824-b581-7d4f7d10d231/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YzAwNGM5My04ZThhLTRjYjgtOTEyYy1mZDk5ZWQzZGQ4NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk4ODhkMjM3LTFhMzAtNDgyNC1iNTgxLTdkNGY3ZDEwZDIzMSI6WyJyZWFkIl19LCJleHAiOjE3Mzg3MzE5MjMsIm5iZiI6MTczODczMTMyM30.qRJM1rVsXtJvjoKlvmdFGcqep0QERthz3x_xn6cPjZ8&client=9c004c93-8e8a-4cb8-912c-fd99ed3dd854&height=300&mode=fit","bannerMediaApiFileId":"9888d237-1a30-4824-b581-7d4f7d10d231","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"ecole","projectId":10003,"serviceDeskId":3,"name":"École de ski","description":"Bienvenue ! Vous pouvez soumettre une demande à École de ski à l'aide des options proposées.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"34","name":"Absence à un cours de groupe","descriptionHtml":"","callToAction":"Absence à un cours de groupe","introHtml":"Vous êtes inscrit à un cours de groupe et vous êtes dans l'impossibilité de vous présenter? Merci de remplir le formulaire afin de nous aviser de votre absence.","icon":10518,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"36","name":"Commentaires et suggestions","descriptionHtml":"","callToAction":"Commentaires et suggestions","introHtml":"Notre mission: Faire vivre des moments de bonheur aux amateurs de ski et de plein air. De façon à nous aider à améliorer votre expérience à l'école de ski, vos commentaires et suggestions sont les bienvenus. Merci de remplir le formulaire suivant","icon":10535,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[6],"key":""},{"id":"39","name":"Demande d'information","descriptionHtml":"","callToAction":"Demande d'information","introHtml":"Pour toute autre question ou demande d'information, merci de remplir le formulaire suivant. Le personnel de l'école se fera un plaisir de vous contacter afin de répondre à vos interrogations.","icon":10549,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[6],"key":""},{"id":"33","name":"Demande de remboursement d'un cours de groupe","descriptionHtml":"","callToAction":"Demande de remboursement d'un cours de groupe","introHtml":"Vous avez fait une ou des inscriptions à des cours de groupe et vous avez changé d'idée ? Pas de problème, vous avez jusqu'au 2 décembre 2024 pour faire une demande de remboursement. Merci de remplir le formulaire suivant et le personnel de l'école de ski traitera votre demande dès que possible.","icon":10536,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[6],"key":""},{"id":"32","name":"Demande de report d'une leçon - Forfait d'initiation, leçon privée et forfait","descriptionHtml":"","callToAction":"Demande de report d'une leçon - Forfait d'initiation, leçon privée et forfait","introHtml":"Vous avez déjà fait une réservation et vous ne pouvez malheureusement pas vous présenter? Bonne nouvelle, vous avez jusqu'à 24heures avant la leçon pour faire une demande de repport de leçon. Merci de remplir le formulaire suivant et le personnel de l'école de ski traitera votre demande dès que possible.","icon":10546,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[6],"key":""},{"id":"31","name":"Demande de réservation - Forfait d'initiation, leçon privée et forfait","descriptionHtml":"","callToAction":"Demande de réservation - Forfait d'initiation, leçon privée et forfait","introHtml":"Vous désirez faire une demande de réservation pour une leçon privée, un ini, un défi ou un forfait ? Merci de remplir le formulaire suivant. Le personnel de l'école de ski vous contactera afin de complèter la réservation.","icon":10550,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[6],"key":""},{"id":"37","name":"Liste d'attente","descriptionHtml":"","callToAction":"Liste d'attente","introHtml":"Le cours pour lequel pour désirez vous inscrire est complet? Remplissez ce questionnaire afin d'être sur une liste d'attente","icon":10523,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[6],"key":""},{"id":"35","name":"Soutien Technique","descriptionHtml":"","callToAction":"Soutien Technique","introHtml":"Vous avez de la difficulté à vous inscrire à une leçon? Vous n'arrivez pas à ajouter une personne à votre profil? Vous avez un problème lors du paiement? Pour toute difficultée rencontré lors d'une transaction en ligne, merci de remplir le formulaire suivant et le personnel de l'école de ski communiquera avec vous pour de l'assistance.","icon":10541,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[6],"key":""},{"id":"38","name":"Comment trouver le bon niveau?","descriptionHtml":"","callToAction":"Comment trouver le bon niveau?","introHtml":"Vous vous questionnez à savoir dans quel niveau vous inscrire ? Remplissez ce questionnaire et trouvez quel niveau vous correspond.","icon":10550,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"30","name":"Demande envoyée par e-mail","descriptionHtml":"","callToAction":"Demande envoyée par e-mail","introHtml":"Demande reçue de la part de votre canal dassistance de messagerie.","icon":10527,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"28","name":"Envoyer une demande ou un incident","descriptionHtml":"","callToAction":"Envoyer une demande ou un incident","introHtml":"Envoyez une demande ou remontez un problème.","icon":10540,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""},{"id":"29","name":"Poser une question","descriptionHtml":"","callToAction":"Poser une question","introHtml":"Vous avez une question ? Posez-la ici.","icon":10549,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"École de ski"}],"orderMapping":{"6":[31,32,33,34,35,36,39,37]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ECOLE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YzAwNGM5My04ZThhLTRjYjgtOTEyYy1mZDk5ZWQzZGQ4NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3MzI1MjMsIm5iZiI6MTczODczMTMyM30.fXOEu1uzKTpRbuhal-1QafMJd1o4u0kJg47rGWcpDrM","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"9c004c93-8e8a-4cb8-912c-fd99ed3dd854","tokenDurationInMins":20}},"reqCreate":{"id":32,"projectId":10003,"form":{"name":"Demande de report d'une leçon - Forfait d'initiation, leçon privée et forfait","descriptionHtml":"","callToAction":"Demande de report d'une leçon - Forfait d'initiation, leçon privée et forfait","intro":"Vous avez déjà fait une réservation et vous ne pouvez malheureusement pas vous présenter? Bonne nouvelle, vous avez jusqu'à 24heures avant la leçon pour faire une demande de repport de leçon. Merci de remplir le formulaire suivant et le personnel de l'école de ski traitera votre demande dès que possible.","instructions":"","icon":10546,"iconUrl":"https://bromontmontagne.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Envoyer la confirmation par courrier électronique à","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/32","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/32","calendarParams":{"firstDay":1,"date":"2025-02-04T23:55:24-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YzAwNGM5My04ZThhLTRjYjgtOTEyYy1mZDk5ZWQzZGQ4NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3MzI1MjQsIm5iZiI6MTczODczMTMyNH0.7gZVUKjF9jsPfrSn59BhxHJ3J3wArUhkkOkYmfwdEKU","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"9c004c93-8e8a-4cb8-912c-fd99ed3dd854","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":14,"updated":"2022-10-25T19:22:31.462240Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[32],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":14,"name":"Demande de report d'une leçon / Lesson Rescheduling Request","submit":{"lock":false,"pdf":true}},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"6748cdd2-4332-4679-bc25-300d77f78508"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"6d65e6f0-2027-45eb-b53e-31a62f2102e7"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Vous avez déjà fait une réservation et vous ne pouvez malheureusement pas vous présenter? Bonne nouvelle, vous avez jusqu'à 24heures avant la leçon pour faire une demande de report de leçon. Merci de remplir le formulaire suivant et le personnel de l'école de ski traitera votre demande dès que possible.* "},{"type":"hardBreak"},{"type":"text","text":"*"},{"type":"text","text":"Noter que ceci est une","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"text","text":" demande en ligne","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}},{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"text","text":" et non une confirmation de changement de date. Un préposé communiquera avec vous afin de fixer une autre date.","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"Information de l'élève ","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"ab5d8c8b-c8d0-4837-8c5d-9de519997791"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"656d0623-ad33-415e-8475-c71719c6c213"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"831809d6-8aea-4c6f-8fb3-25dcb7480d4e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"e0f2c23a-762e-44e1-99c1-576cd798eb9d"}},{"type":"paragraph","content":[{"type":"text","text":"Informations sur la leçon à reporter","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"60e1aaa3-f970-41f8-b738-ad74877a4da6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"3a2ee7d1-2595-4602-9d97-1d56a4151ce5"}},{"type":"paragraph","content":[{"type":"text","text":"*Nous ne pouvons pas garantir que ce moment sera disponible. Si les changements peuvent être apportés, vous receverez un courriel de confirmation avec la nouvelle plage horaire. Dans le cas contraire, le personnel de l'école de ski communiquera avec vous.","marks":[{"type":"em"},{"type":"textColor","attrs":{"color":"#ff5630"}}]}]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[{"type":"text","text":"Politiques","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"En cas d’absence, vous êtes responsables de reporter votre leçon en remplissant une demande de report en ligne un minimum de 24 heures avant la leçon. À moins de 24h d’avis, la leçon sera non remboursable. Les heures de cours sont non transférables, non remboursables et ne peuvent être reportées à la saison. "}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"You have already made a reservation and unfortunately you can't make it? Good news, you have until 24 hours before the lesson to request a reschedule. Please fill out the following form and the ski school staff will process your request as soon as possible.* "},{"type":"hardBreak"},{"type":"text","text":"*Note that this is an online request and not a confirmation of a date change. An agent will contact you to reschedule.","marks":[{"type":"subsup","attrs":{"type":"sup"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Student Information","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"19406125-948d-44eb-9971-92bc39784746"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"db47aa0a-7c60-44ae-93e5-aee941a67244"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":13},"localId":"7dfab727-af06-49ef-a1db-a533d5cd7a94"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":14},"localId":"2c0941d6-4c92-485c-b354-84d74389a9f1"}},{"type":"paragraph","content":[{"type":"text","text":"Information on the lesson to be rescheduled","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":15},"localId":"e0f310c7-982b-4fea-b605-afd9e1799b50"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":16},"localId":"54a6188c-a46c-4c60-a1de-012cdeb663d5"}},{"type":"paragraph","content":[{"type":"text","text":"*We cannot guarantee that this time will be available. If changes can be made, you will receive a confirmation email with the new time slot. If not, the ski school staff will contact you.","marks":[{"type":"em"},{"type":"textColor","attrs":{"color":"#ff5630"}}]}]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[{"type":"text","text":"Policies","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"In the event of an absence, you are responsible for rescheduling your lesson by completing an online rescheduling request a minimum of 24 hours prior to the lesson. Less than 24 hours notice, the lesson will be non-refundable. Lessons are non-transferable, non-refundable and cannot be carried over to the next season."}]}]}],"conditions":{"9":{"t":"sh","i":{"co":{"cIds":{"8":["1"]}}},"o":{"sIds":["1"]}},"10":{"t":"sh","i":{"co":{"cIds":{"8":["2"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"name":"Français","conditions":["9"]},"2":{"name":"English","conditions":["10"]}},"questions":{"12":{"type":"ts","label":"Last name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"8":{"type":"cm","label":"Langue / Language","description":"","validation":{"rq":true,"mxs":1},"choices":[{"id":"1","label":"Français","other":false},{"id":"2","label":"English","other":false}],"questionKey":""},"4":{"type":"ts","label":"Numéro de réservation","description":"Vous trouverez le numéro de réservation dans le coin supérieur droit de votre reçu (Reservation#)","validation":{"rq":false},"choices":[],"questionKey":""},"13":{"type":"da","label":"Birth date","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"16":{"type":"pg","label":"Please specify when would be the best time to resume the lesson","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"dt","label":"Date et heure de la leçon prévue","description":"Date","validation":{"rq":true},"choices":[],"questionKey":""},"14":{"type":"ts","label":"Reservation number","description":"You will find the reservation number in the upper right corner of your receipt (Reservation#) ","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"ts","label":"Nom de famille","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"ts","label":"Nom de la demande / Request Name","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"3":{"type":"da","label":"Date de naissance","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"15":{"type":"dt","label":"Date and time of the scheduled lesson","description":"Date","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"ts","label":"First name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"pg","label":"Merci de préciser quel serait le meilleur moment pour reprendre la leçon*","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"ts","label":"Prénom","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"042a136b-d277-4e5f-b1f5-a1020b959ed9"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":14,"updated":"2022-10-25T19:22:31.462240Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[32],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":14,"name":"Demande de report d'une leçon / Lesson Rescheduling Request","submit":{"lock":false,"pdf":true}},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"6748cdd2-4332-4679-bc25-300d77f78508"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"6d65e6f0-2027-45eb-b53e-31a62f2102e7"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Vous avez déjà fait une réservation et vous ne pouvez malheureusement pas vous présenter? Bonne nouvelle, vous avez jusqu'à 24heures avant la leçon pour faire une demande de report de leçon. Merci de remplir le formulaire suivant et le personnel de l'école de ski traitera votre demande dès que possible.* "},{"type":"hardBreak"},{"type":"text","text":"*"},{"type":"text","text":"Noter que ceci est une","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"text","text":" demande en ligne","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}},{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"text","text":" et non une confirmation de changement de date. Un préposé communiquera avec vous afin de fixer une autre date.","marks":[{"type":"subsup","attrs":{"type":"sub"}}]},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"Information de l'élève ","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"ab5d8c8b-c8d0-4837-8c5d-9de519997791"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"656d0623-ad33-415e-8475-c71719c6c213"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"831809d6-8aea-4c6f-8fb3-25dcb7480d4e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"e0f2c23a-762e-44e1-99c1-576cd798eb9d"}},{"type":"paragraph","content":[{"type":"text","text":"Informations sur la leçon à reporter","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"60e1aaa3-f970-41f8-b738-ad74877a4da6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"3a2ee7d1-2595-4602-9d97-1d56a4151ce5"}},{"type":"paragraph","content":[{"type":"text","text":"*Nous ne pouvons pas garantir que ce moment sera disponible. Si les changements peuvent être apportés, vous receverez un courriel de confirmation avec la nouvelle plage horaire. Dans le cas contraire, le personnel de l'école de ski communiquera avec vous.","marks":[{"type":"em"},{"type":"textColor","attrs":{"color":"#ff5630"}}]}]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[{"type":"text","text":"Politiques","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"En cas d’absence, vous êtes responsables de reporter votre leçon en remplissant une demande de report en ligne un minimum de 24 heures avant la leçon. À moins de 24h d’avis, la leçon sera non remboursable. Les heures de cours sont non transférables, non remboursables et ne peuvent être reportées à la saison. "}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"You have already made a reservation and unfortunately you can't make it? Good news, you have until 24 hours before the lesson to request a reschedule. Please fill out the following form and the ski school staff will process your request as soon as possible.* "},{"type":"hardBreak"},{"type":"text","text":"*Note that this is an online request and not a confirmation of a date change. An agent will contact you to reschedule.","marks":[{"type":"subsup","attrs":{"type":"sup"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Student Information","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"19406125-948d-44eb-9971-92bc39784746"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"db47aa0a-7c60-44ae-93e5-aee941a67244"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":13},"localId":"7dfab727-af06-49ef-a1db-a533d5cd7a94"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":14},"localId":"2c0941d6-4c92-485c-b354-84d74389a9f1"}},{"type":"paragraph","content":[{"type":"text","text":"Information on the lesson to be rescheduled","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":15},"localId":"e0f310c7-982b-4fea-b605-afd9e1799b50"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":16},"localId":"54a6188c-a46c-4c60-a1de-012cdeb663d5"}},{"type":"paragraph","content":[{"type":"text","text":"*We cannot guarantee that this time will be available. If changes can be made, you will receive a confirmation email with the new time slot. If not, the ski school staff will contact you.","marks":[{"type":"em"},{"type":"textColor","attrs":{"color":"#ff5630"}}]}]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[{"type":"text","text":"Policies","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"In the event of an absence, you are responsible for rescheduling your lesson by completing an online rescheduling request a minimum of 24 hours prior to the lesson. Less than 24 hours notice, the lesson will be non-refundable. Lessons are non-transferable, non-refundable and cannot be carried over to the next season."}]}]}],"conditions":{"9":{"t":"sh","i":{"co":{"cIds":{"8":["1"]}}},"o":{"sIds":["1"]}},"10":{"t":"sh","i":{"co":{"cIds":{"8":["2"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"name":"Français","conditions":["9"]},"2":{"name":"English","conditions":["10"]}},"questions":{"12":{"type":"ts","label":"Last name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"8":{"type":"cm","label":"Langue / Language","description":"","validation":{"rq":true,"mxs":1},"choices":[{"id":"1","label":"Français","other":false},{"id":"2","label":"English","other":false}],"questionKey":""},"4":{"type":"ts","label":"Numéro de réservation","description":"Vous trouverez le numéro de réservation dans le coin supérieur droit de votre reçu (Reservation#)","validation":{"rq":false},"choices":[],"questionKey":""},"13":{"type":"da","label":"Birth date","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"16":{"type":"pg","label":"Please specify when would be the best time to resume the lesson","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"dt","label":"Date et heure de la leçon prévue","description":"Date","validation":{"rq":true},"choices":[],"questionKey":""},"14":{"type":"ts","label":"Reservation number","description":"You will find the reservation number in the upper right corner of your receipt (Reservation#) ","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"ts","label":"Nom de famille","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"ts","label":"Nom de la demande / Request Name","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"3":{"type":"da","label":"Date de naissance","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"15":{"type":"dt","label":"Date and time of the scheduled lesson","description":"Date","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"ts","label":"First name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"pg","label":"Merci de préciser quel serait le meilleur moment pour reprendre la leçon*","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"ts","label":"Prénom","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"042a136b-d277-4e5f-b1f5-a1020b959ed9"},"linkedJiraFields":["summary"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}